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About Us

About Us

Founded in 2008 supplying in and around the Manchester area, we have grown extensively over the years and opened further offices in Liverpool, Birmingham, Chester and Manchester Airport. We now supply staff throughout these regions as well as events across the UK throughout the hospitality sector.

Our success comes from the long term relationships that we build with clients and candidates, supplemented by our excellent knowledge of the sector, rigorous quality and safeguarding standards, superb consultant training and a commitment to helping both our staff and candidates to grow and develop as professionals. At the heart of our approach is a genuine desire to deliver an unparalleled service.

At Verve Hospitality we believe in a consultative approach with both clients and candidates, providing a high quality, supportive and informative service.

We use our knowledge and the latest technology to recruit the highest calibre of candidates and offer a wide range of roles across the industry. Our consultants have a wealth of experience in the hospitality industry and are passionate about providing solutions to fulfil and exceed our candidate’s and client’s expectations alike.

About us

staff we provide

Staff We Provide

Food Service

Food Service

Wine Waiter

Wine Waiter

Bar Staff

Bar Staff

Live Event Staff

Live Event Staff

Barista

Barista

Supervisors

Supervisors

Managers

Managers

Chef de Partie

Chef de Partie

Sous Chef

Sous Chef

Head Chef

Head Chef

General Assistant

General Assistant

Kitchen Assistant

Kitchen Assistant

Silver Service

Silver Service

PLH

PLH

DBS

DBS

Food Service

Food Service

Wine Waiter

Wine Waiter

Bar Staff

Bar Staff

Live Event Staff

Live Event Staff

Barista

Barista

Supervisors

Supervisors

Managers

Managers

Chef de Partie

Chef de Partie

Sous Chef

Sous Chef

Head Chef

Head Chef

General Assistant

General Assistant

Kitchen Assistant

Kitchen Assistant

Silver Service

Silver Service

PLH

PLH

DBS

DBS

Sectors we cover

Sectors We Cover

Education

Verve has proudly been the staffing partner of Manchester Metropolitan University since 2010 and in 2016 became the first ever Hospitality specialists to be added to the TUCO framework. As staffing partner with MMU we supply upwards of 100 staff per day across a variety of roles including, Baristas, Catering Assistants, Chefs, Head Chefs, Managers, Cleaners and many more.

With the growth of Verve into new areas of the country and the increase of our reputation we now also supply staff to the University of Manchester, University of Chester, University of Liverpool and Hope University in a variety of Hospitality roles in University Catering hubs, cafes, student bars and specialist events such as graduation ceremonies.

Verve also works with CityServe part of Birmingham City Council providing multiple schools in the area with Kitchen Managers, Chefs, General Assistants and Catering Assistants.

Alongside our work on the TUCO framework and CityServe we also provide staff to independent schools and across multiple other frameworks such as Etips, Compass and Sodexo.

stadia

Verve works with a number of Stadiums across the UK supplying a wide range of FOH and BOH staff. Our partnership with Fabulous Fanfayre at the Etihad Stadium allows Verve to supply upwards of 200 staff per game.

With our partnership we cover every FOH position from runner to manager to cover food, wine and bar service from our expertly trained in house team.

Our BOH team provide fully trained staff from GA to Lead Chef level from Kiosks to the award-winning Tunnel Club Restaurant.

Our Cleaning division at Verve People have also been responsible for Stadium cleans after many events at the Etihad.

Alongside our long-term partnership with Fabulous Fanfayre at Manchester City we also supply staff to Manchester United, Liverpool FC and numerous Stadiums from Doncaster Rovers Keepmoat Stadium to Cardiff’ Principality Stadium.

Arena’s & Conference Centres

Verves work with Arena’s & Conference Centres has led to our team working some truly memorable events, from stars such as Sir Paul McCartney and Beyoncé to the Vitality Netball World Cup and having staffed both the 2018 Labour Party conference at the ACC Liverpool and the 2019 Conservative Party Conference at the Manchester Central Convention Complex, Verve has the right trained staff for any event. Offering a complete fulfilment of both FOH and BOH staff to cover any banquet, kiosk or VIP event.

Working with clients that often have multiple events running simultaneously and a knowledge of our partner’s needs, standards and procedures is vital when at these key periods of having 250 plus staff working as across all the different areas.

Council Partnership

In 2019 after a tender process Verve People was named the sole hospitality staffing partner of Liverpool City Council supplying FOH & BOH staff to the Grade 1 listed St George’s Hall, Liverpool Town Hall and the former country estate Croxteth Hall.

At St Georges Hall we have supplied staff for weddings, conferences, exhibitions & events are specifically trained with our online training software and inhouse sessions to provide seamless service for every event hosted by the council. Alongside our services provided to Liverpool City Council we also provide staff to further local councils for their hospitality needs.

Independent Operators

Everyone who works in the office for Verve has a history in the hospitality industry and we understand the work and effort that goes into making an independent venue work. Some of our oldest clients have been independent venues where we have sourced them a chef,

Bartender or waiter to increase the venues team during busier periods like Christmas, Summer and Wedding Season or cover any last-minute sickness.

Group Operations

Verve has created a network of highly trained hospitality staff both FOH and BOH that has assisted numerous group operations and used our innovative  online training platform to make sure they can effortlessly transition into the team to ensure brand cohesion. In our collaboration with the National Trust we have supplemented their hospitality requirements in peak season and one-off events.

Live Events

With our dedicated Live Events team V-Live, we have the expertise to work with our clients in staffing any event at any location. With long term relationships with Cream, Parklife, Circus, The Warehouse Project, Central Fusion and many more supplying 500+ staff to events.

Verve have supplied all levels of staffing for bar and stock operations alongside support staff working on ticketing, stewards and challenge 25. Using our innovative online training alongside our inhouse training centre we prepare all our staff for each event’s needs whether it be stock lists, checking in procedure, Challenge 21/25 guides and Licensing Requirements for the events. Verves experienced team of Consultants have experienced all the variables that happen at Live Events and for all major bookings a member of our team will be onsite to ensure a smooth operation with the Verve staff.

Remote Recruitment

Verve are a UK wide recruiter covering every corner of the country. Using our permanent offices as our base and utilising the latest technology available to us Verve has successfully recruited and placed candidates all over the UK for a variety of clients; from short term cover to long term placements, and large scale events that require mass staffing.

Sectors we cover

Sectors We Cover

Education

Verve has proudly been the staffing partner of Manchester Metropolitan University since 2010 and in 2016 became the first ever Hospitality specialists to be added to the TUCO framework. As staffing partner with MMU we supply upwards of 100 staff per day across a variety of roles including, Baristas, Catering Assistants, Chefs, Head Chefs, Managers, Cleaners and many more.

With the grow of Verve into new areas of the country and the increase of our reputation we now also supply staff to the University of Manchester, University of Chester, University of Liverpool and Hope University in a variety of Hospitality roles in University Catering hubs, cafes, student bars and specialist events such as graduation ceremonies.

Verve also works with CityServe part of Birmingham City Council providing multiple schools in the area with DBS BOH staffing including Kitchen Managers, Chefs, General Assistants and Catering Assistants.

Alongside our work on the TUCO framework and CityServe we also provide staff to independent schools and across multiple other frameworks such as Etips, Compass and Sodexo.

stadia

Verve works with a number of Stadiums across the UK supplying a wide range of FOH and BOH staff. Our partnership with Fabulous Fanfayre at the Etihad Stadium allows Verve to supply upwards of 200 staff per game.

As part of the FOH Hospitality team Verve cover every position from runner to manager to cover food, wine and bar service from our expertly trained in house team.

Our BOH team provide fully trained staff from GA to Lead Chef level from Kiosks to the award-winning Tunnel Club Restaurant.

Our Cleaning division at Verve People have also been responsible for Stadium cleans after many events at the Etihad.

Alongside our long-term partnership with Fabulous Fanfayre at Manchester City we also supply staff Manchester United, Liverpool FC and numerous Stadiums from Doncaster Rovers Keepmoat Stadium to Cardiff’ Principality Stadium.

Arena’s & Conference Centres

Verves work with Arena’s & Conference Centres has led to our team working some truly memorable events, from stars such as Sir Paul McCartney and Beyoncé to the Vitality Netball World Cup and having staffed both the 2018 Labour Party conference at the ACC Liverpool and the 2019 Conservative Party Conference at the Manchester Central Convention Complex, Verve has the right trained staff for any event. Offering a complete fulfilment of both FOH and BOH staff to cover any banquet, kiosk or VIP event.

Working with clients that often have multiple events running simultaneously and a knowledge of our partner’s needs, standards and procedures is vital when at these key periods of having 250 plus staff working as across all the different areas.

Council Partnership

In 2019 after a tender process Verve People was named the sole hospitality staffing partner of Liverpool City Council supply our FOH & BOH staff to the Grade 1 listed St George’s Hall, Liverpool Town Hall and the former country estate Croxteth Hall.

Our staff supplied to St Georges Hall for weddings, conferences, exhibitions & events are specifically trained with our online training software and inhouse sessions to provide seamless service for every event hosted by the council. Alongside our services provided to Liverpool City Council we also provide staff to further local councils for their hospitality needs.

Independent Operators

Everyone who works in the office for Verve has a history in the hospitality industry and we understand the work and effort that goes into making an independent venue work. Some of our oldest clients have been independent venues where we have sourced them a chef,

Bartender or waiter to increase the venues team during busier periods like Christmas, Summer and Wedding Season or cover any last-minute sickness.

Group Operations

Verve has created a network of highly trained hospitality staff both FOH and BOH that has assisted numerous group operations and used our initiative online training platform to make sure they can effortlessly transition into the team to ensure brand cohesion. In our collaboration with the National Trust we have supplemented their hospitality requirements in peak season and one-off events.

Live Events

With our decided Live Events team V-Live we have the expertise to work with our clients in staffing any event at any location. With long term relationships with Cream, Parklike, Circus, The Warehouse Project, Central Fusion and many more supplying 500+ staff to events.

Verve have supplied all levels of staffing for bar and stock operations alongside support staff working on ticketing, stewards and challenge 25. Using our innovative online training alongside our inhouse training centre we prepare all our staff for each event’s needs whether it be stock lists, checking in procedure, Challenge 21/25 guides and Licensing Requirements for the events. Verves experienced team of Consultants understand have experienced all the variables that happen at Live Events and for all major bookings a member of our team will be onsite to ensure a smooth operation with the Verve staff.

Remote Recruitment

Verve are a UK wide recruiter covering every corner of the country. Using our permanent offices as our base and utilising the latest technology available to us Verve has successfully recruited and placed candidates all over the UK for a variety of clients; from short term cover to long term placements, and large scale events that require mass staffing.

Recruitment & Training Process

Verve has proudly developed our own recruitment software specifically designed with client and workers needs in mind. Our bespoke recruitment software is designed to cover all the requirements of pre-vetting, experience capture, automatic referencing and allows Verve to access all required accreditation information. With this software being owned and developed by Verve we can quickly react to update our software due to new legislation and client requirements.

CV SCREENING

  • At this stage, our expert recruiters look for the right attitude, passion and desire to work.
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TELEPHONE INTERVIEW

  • If the conversation goes well, our consultant books a personal interview for the following days.
  •  
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FACE TO FACE INTERVIEW

  • Knowledge about drinks, food, customer service, attitude and experience will be tested during the personal interview.
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OUR TRAINING PROGRAM

Verve People is committed to train our staff to be able to offer the best experience to every guest, excellent customer service and to always go the extra mile. We achieve this by using traditional hands on classroom training in our dedicated training centres and using the latest technology, that delivers a continuously evolving learning and development solution tailored to each clients needs. 

LEVEL 1: BASIC KNOWLEDGE

Company Induction

Designed for our staff to understand the importance of following company procedures such as confirming shift details the day before, arriving 30 minutes early and communicate efficiently any absence in order to allow us to guarantee that a shift is always covered. We also provide our staff with a handbook with all the instructions regarding to our rules and procedures to make sure they are fully aware of them before starting their employment.

Food Hygiene Level 2

This course is assured by The Chartered Institute of Environmental Health (CIEH) and covers the modules of food hazards and food poisoning, personal hygiene, food safety, procedures and premises. The trainees have to complete a test at the end of the module to demonstrate their knowledge. If passed, this module provides all employees with a certificate that allows them to work.

Customer Care

A module developed to stress the importance of customer care and how our staff must adapt themselves to different environments. We emphasise on the meaning of customer service to an organisation, the prominence of the customer as the centre of everything we do and the benefits of customer service, particularly when we exceed expectations. 

Food Allergies & Allergens

Alongside our Food Hygiene Course we offer our Food Allergies & Allergens, thats allows us to ensure that our workforce knows which are the 14 allergens, the implications of serving food for people’s health, consequences and how to avoid them. We also pay attention to dietary requirements and how to meet customer’s need when regarding to food.

Health & Safety

Because we want our staff to work safe to protect themselves and our client’s customers, we dedicate a session to inform on the risks and how to avoid them to guarantee the health and safety of everyone present at every venue. We also develop this part in our handbook.

UNIFORM STANDARDS & TIMEKEEPING

A little but essential part of our basic training. Because our staff represent Verve and our clients, we must ensure they always are punctual, look spotless and behave with the right attitude and confidence showing a good body language and communicating efficiently.

Covid

There is no escaping the modern world we live in and we prepare all our staff with COVID training in Coronavirus: Cleaning and Hygiene, Coronavirus: Personal Protection and Coronavirus: Staying safe.

LEVEL 2: PRACTICAL KNOWLEDGE

Once our trainees have understood the basis of our company, the importance of customer care, food hygiene and allergens, we go further to teach them how to work with drinks, wines and food in a practical way. The different modules of this level of training are:

Food Service

We train our staff to carry and clear plates, the differences between team service, blanket service or buffet, food terminology and how to proceed depending on the venue or event they are going to work. We also stress on the basis of how to lay a table, pre and post service duties, reading a customer and how to meet and greet guests to ensure they provide the best customer experience.

Bar Service

It is essential for our staff to know the legislation and importance of a responsible bar tending. Hence, we ensure they understand how to comply with the Weight and Measures Act. Also, we teach them the different types of bar, product knowledge, preparation and closing the bar down, how to upsell and how to use the till. Our trainees’ practice in our training room how to pour a perfect pint in our drought beer pump and the art of making a drink and its presentation. Finally, we emphasise on the understanding of the different type of glassware and how to use it to keep the standard consistent.

Wine Service

Wine knowledge is a requirement for every employee in hospitality. Therefore, we teach our people the essentials about wine: its production, the types of grapes, wine producing countries, popular wines and regions and how matching wines and food. We also run a practical session on serving wines from the start to finish, how to open still and sparkling wine, legislation and how to take a wine and drinks order professionally.

LEVEL 3: ADVANCED TRAINING

Verve People believes in investing in our team and offers additional training and courses for Barista’s, Cocktails, PLH, Team Leader, Management and a variety of courses through our inhouse training and training partners.

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